Knowledge Base

How to Securely Manage Your Account and Contact Support

• Enable Two-Factor Authentication (2FA): We highly recommend enabling 2FA in your Account Settings. This requires a code from your phone to log in, preventing unauthorized access even if someone steals your password.
• Use Strong, Unique Passwords: Never use the same password for your CoLi Link account and your server's root access.
• Monitor Sub-Accounts: If you have a team, use our "Sub-Accounts" feature to give them their own login. Never share your primary administrative password.

• Update your contact information (essential for domain ownership).
• View and pay invoices via MoMo or Card.
• View your server's real-time bandwidth and resource usage.

• Step 1: Log in and click on "Open Ticket."
• Step 2: Choose the correct department (e.g., Technical Support, Billing, or Sales).
• Step 3: Be specific. Include your Server IP and any error messages you are seeing.
• Step 4: Attach screenshots if possible. This helps us diagnose "connection timed out" issues much faster.

• Security: We can verify your identity through your account.
• Accountability: Every ticket is timestamped and logged for quality control.
• Expert Routing: Your ticket is instantly sent to the engineer best suited to help you.

Pro-Tip: Most technical answers can be found instantly by using the search bar in this Knowledgebase. Try searching for "MoMo" or "SSH" before opening a ticket!